911 Communications Dispatch Intern

, Iowa

Office Hours: varies

Internship Title: 911 Communications Dispatch Intern

The Johnson County Joint Emergency Communications Center has responsibility for communications operations for the Johnson County Sheriff's Office, the Iowa City Police Department, the Coralville Police Department, the North Liberty Police Department and the University Heights Police Department.

The JECC also has communications responsibility for communications for one full-time fire department, Iowa City, two part-time fire departments, Coralville and North Liberty, and seven volunteer fire departments. We also provide communications for a dozen departments from outside of Johnson County when they respond to mutual aid responsibilities within the county.

The JECC also provides communications for the Johnson County Ambulance Service, Area Ambulance and ten other ambulance services that provide mutual aid services within Johnson County.

The 911 Communications Dispatch Intern will have the opportunity to learn about various aspects of communications within the Johnson County Joint Emergency Communications Center. Available only to upcoming or current seniors.

Essential Functions:

· Use and model appropriate behavior in keeping with the mission, vision, and beliefs and in accordance with operation procedures and policies.

· Welcome, value and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

· May receive non-emergency requests for assistance concerning; crimes, fire, animal control, medical, or general information concerning addresses and nature of problems.

· Operate radio and computer equipment; to maintain contact with law enforcement personnel, fire departments, medical services, social services, wrecker services, emergency management and National Weather Service.

· May send and receive requests by via multi-frequency radio, phone, text, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies.

· Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference material and standard operating guidelines, including databases, maps, telephone listings and other resources.

· Perform other duties as assigned by the Communications Supervisor, Chief Deputy or Sheriff.

Minimum Requirements:

Skills/Knowledge: Ability to follow instructions, and appropriately handle confidential records and information. Must be detail-oriented, possess strong organizational skills, be courteous, and respectful. Professional, trustworthy, and confidential conduct is required. Intern must work well with others, be self-motivated, able to multi-task, quick to respond, and have excellent oral and written communication skills.

Experience/Education: Must be a high school student in good standing. Intern must not be addicted to drugs or alcohol, or convicted of an aggravated misdemeanor or felony. A criminal background check and fingerprints are required. Must be poised, mature and possess a positive attitude while being flexible. Must be able to operate multiple computers, programs, and applications

Attire: Plan to dress appropriately for varied conditions based on instruction from Communications Director and/or Sheriff’s Office staff.

General Physical Activities with or without reasonable accommodation: Frequent walking, sitting, standing, and lifting up to 30lbs. Occasional kneeling, crouching, reaching, grasping, pulling, pushing and lifting over 30 lbs.

THIS DESCRIPTION DOES NOT LIST ALL DUTIES. INTERN MAY BE ASKED TO PERFORM OTHER DUTIES BY THE STAFF OR SUPERVISOR. INTERN WILL BE EVALUATED ON PERFORMANCE OF THE PROJECTS LISTED AS WELL AS INTERACTION WITH EMPLOYEES AND CLIENTS. ON-SITE HOURS WILL BE NEGOTIATED WITH EACH CANDIDATE.

SAFETY EXPECTATIONS, INCLUDING HARASSMENT, SHOULD BE REVIEWED WITH THE HOST.

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